What is your return policy?
Our policy is simple. If you are not 100% satisfied with your pet supplies, you can return any product within 30 days from the date of purchase. Items must be unused in the original condition including manufacturer packaging for a refund. Please note: Original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please do not attempt to return the items. Please contact us at (800) 458-3545 and we'll make things right.
What is your exchange policy?
Every purchase requires an invoice with the date of purchase for manufacturer warranty purposes. Please return the unused product within 30 days of purchase for a refund of the product price. Then place a new order for the item you wish to purchase. If you have a color or style request, please call (800) 458-3545 or email firstname.lastname@example.org so we can check our inventory prior to placing your order.
When can I expect a refund?
You can expect a refund within 1 week of receiving your return. A refund confirmation email will be sent detailing your refund after your return has been processed by returns department.
Do you offer store credit?
We do not offer store credit on returned items. A refund will be processed back to the original payment method at the time of purchase.
How do I submit a return?
You have 30 days from the date of purchase to return any unused item.
Please contact us immediately if you feel you have received a product that has a manufacturer defect or we made a mistake and sent you a different product than what you ordered (wrong item, size, model, etc). Under these circumstances do not ship us these products. We will arrange for proper shipping or replacement. We do not issue refunds for shipping charges if you send an item back on your own. * Please note: If there is extensive damage to an item upon delivery, please call (800) 458-3545 so we can remedy the situation for you.